Tyne & Wear Metro

Services

Brand Refresh, Campaign

Impact

  • 49% increase in pop card sales
  • Iconic heritage brand
  • New Haymarket station

Story

Britain’s first modern light railway, the Tyne and Wear Metro facilitates around 37 million passenger journeys every year.

Someone holding a Metro sign
Haymarket Metro sign

Once we’d evolved the historic mark, our next stop was to apply the new identity to a wide range of assets from literature and advertising templates to train liveries and station environments. The opening of the new Haymarket Station saw the first application of the refreshed identity, which was then rolled out on signage and information across the entire Metro system.

A Metro poster against a black background
Someone walking in Haymarket Metro station

Brand Tracking research for the period showed that Metro was ranked 5th in the list of most iconic features in Tyne and Wear, having seen a 10% increase from previous research, this put Metro ahead of Stadium of Light and Millennium Bridge.

We also worked with the Metro team to devise, develop and deliver the Pop Pay As You Go Campaign. A campaign aimed at highlighting that Pop PAYG is an easy way to pay for transport across Tyne and Wear and an ideal way to travel around the region throughout spring /summer.

£2.9m total value of top-ups were recorded – this was a year-on-year increase of 64%, with 36,000 cards used (an increase of 49%) and nearly 2,000 additional POP cards sold during campaign activity.

To see examples of our other work, click here.

An advertising board with a Metro advert that is black, white and yellow

2,000 additional cards sold

64% year on year increase

£2.9m top ups recorded

36,000 cards used

A metro station with posters
A sign showcasing where to go for a bus station, information, taxis and more